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Frequently Asked Questions

Q: Is the floor sanding process really dust-free?

Our process is 90% dust-free. Our machines are fitted with industrial HEPA vacuum systems that capture the vast majority of dust at the source.

Q: Do I need to move out of the house during the process?

If using a solvent-based polyurethane, we strongly recommend staying elsewhere due to fumes. If using a water-based polyurethane, you may stay in the house, provided you avoid the active work areas.

Q: Can you move my gas stove, dishwasher, or fridge?

By New Zealand law, we cannot disconnect or move gas appliances. We ask that customers arrange to remove fridges and dishwashers prior to our arrival to ensure full floor access.

Q: How soon can I walk on the floor and move furniture back?

You can walk on the floors in socks 24 hours after the final coat. We recommend waiting 5 to 7 days before moving heavy furniture back in.

Q: What should I do with my pets?

Pets should be kept away during the work. We recommend waiting at least 5 days, and ensuring claws are trimmed, before allowing dogs back on the newly finished floor.

Q: Why do you use Pallmann Products?

We use Pallmann surface finishes because they are made in Germany with over 100 years of industry-leading experience, guaranteeing a premium, durable result.

Pricing, Preparation & Logistics

Do you offer free quotes in Auckland?

Yes. We provide completely free, no-obligation site assessments and itemized quotes across the wider Auckland region. We measure the moisture, check the sub-floor, and give you an exact price with no hidden surprises.

Do I need to empty the room before you arrive to start the project?

Yes. For our machines to access the entire floor space, all furniture, rugs, and loose items must be removed from the rooms being sanded prior to our arrival.

Can you move my gas stove, dishwasher, or fridge?

By New Zealand law, Endless Flooring cannot disconnect, remove, or replace any gas appliances, including gas stoves. For other appliances like fridges or dishwashers, we ask that you remove them prior to our arrival. If you choose to leave them in place, our staff will work as close to the appliances as possible, but we cannot accept responsibility for minor markings.

What are your payment terms?

We require a standard deposit to secure your booking date, with the remaining balance due upon completion and your final inspection of the floor.

The Sanding & Coating Process

How long will the floor sanding and polishing process take?

For a standard re-sand and polyurethane job, we recommend allowing 3 to 4 days. This allows adequate time for mandatory drying between coats. If custom staining, blonding, or structural repairs are required, extra time will be needed.

Is the floor sanding process really dust-free?

Our process is 90% dust-free. While all our machines are fitted with industrial HEPA vacuum systems, sanding is an industrial process. A minimal amount of airborne dust is still produced, but it is vastly superior to standard canvas-bag sanders.

Will any damage occur to my skirting boards?

Because we must sand and apply polyurethane right up against the edges to ensure a seamless finish, you may find minor scuff marks or traces of polyurethane along the bottom edge of your skirting boards. This is a standard part of the floor finishing process.

Can you sand engineered timber floors?

Yes, provided the real wood veneer top layer is thick enough (usually at least 3mm to 4mm). We will measure the wear layer during your free site assessment to confirm if it can be safely sanded.

What can I expect when getting my timber floors sanded and coated?Title or Question

Please read the PDF which outlines the reasonable expectations from the processes involved.

Select the link below to view this document: Owner Expectations for Completed Floors

Safety, Living Arrangements & Pets

Do I need to move out of the house during the process?

Sanding and coating is an industrial process, and we strongly recommend that you find alternative accommodation during the floor sanding and polyurethaning process as we need to mitigate risk.

If you choose a moisture-cured (solvent-based) polyurethane, we strongly recommend you stay elsewhere. The solvent produces strong fumes during application and curing. If you choose a water-based polyurethane, the fumes are minimal, and you may stay in the house, provided you stay completely out of the active work areas.

If you choose to stay in the house, then for your safety, please do not enter the work area.

This process also produces noise between 85 and 97 decibels. Therefore, we wear earmuffs and dust masks. If you choose to wear suitable industrial-grade earmuffs and a dust mask, then you may stay in the house.

How long will the smell of solvent-based polyurethane hang around?

Generally, the smell dissipates within 3 to 4 days after the final coat, depending on house ventilation and weather conditions. Leaving windows and doors open will speed up this process.

What should I do with my pets?

We highly recommend taking pets with you while work is being completed. Once the floor is finished, you should wait at least 5 days (ideally 3 weeks for full curing) before allowing dogs back on the floor. Please note: Endless Flooring cannot accept liability for any scratches caused by pets' claws after the finishing process.

Aftercare & Products

How soon can I walk on the floor and move furniture back?

You can walk on the floors (in socks or bare feet only) 24 hours after the final coat is applied. We recommend waiting 5 to 7 days before moving heavy furniture back in, as polyurethane takes time to fully harden and cure.

Why do you use Pallmann Products?

We proudly use Pallmann surface finishes. Made in Germany with over 100 years of experience in wood floor renovation, Pallmann’s craftsmanship ensures we provide the most durable, premium result possible for your home. CLICK HERE to read the Pallman Reference Book.

What is the best way to clean my newly polished floor?

Avoid harsh supermarket chemicals. We recommend using dedicated timber floor cleaners, such as the Pallmann Clean and Go Kit or Pallmann Magic Oil Care for oiled floors, using a slightly damp (never soaking wet) microfiber mop.

YT VIDEO: 5 Steps for the aftercare of wood floors

YT VIDEO: Cleaning and aftercare of wood floors | Pallmann Clean and Go kit

YT VIDEO: How to Care for Oiled wood floors | Pallmann Magic Oil Care Art of Clean

Ready To Book Your Free Assessment?

Have one of our flooring specialists come to your place to learn what you wish to achieve with your specific flooring needs. Then they will advise the best possible solution that suits both your desires and your budget.